Welcome to Zenach.
These Terms of Service (“Terms”, “Agreement”) govern your use of https://thezenach.com/ and all related services provided by ZENACH (“we”, “us”, or “our”).
By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms, including our Privacy Policy, Shipping Policy, and Return & Refund Policy, as well as all applicable laws and regulations.
If you do not agree to these Terms, you must discontinue use of the website immediately.
1. General Website Conditions / Terms of Use
ZENACH owns and operates this website. By entering, accessing, or using it in any manner, you agree to comply with all website rules, policies, and legal obligations.
These Terms apply to all users, including browsers, customers, merchants, and contributors.
We reserve the right to refuse service to anyone, at any time, for any reason.
Continued use of the website after changes are made constitutes acceptance of the updated Terms.
ZENACH strives for accuracy but does not guarantee that all content is error-free. We recommend reviewing these Terms periodically.
2. Products & Services
We make every effort to display products accurately; however, colors and textures may vary due to screen differences and natural material characteristics.
Product descriptions, availability, and pricing may change at any time without notice.
We reserve the right to discontinue any product or service at our sole discretion.
3. Pricing & Payments
All prices are listed in Indian Rupees (INR) unless stated otherwise.
Prices include applicable taxes unless mentioned separately.
ZENACH reserves the right to modify prices, discounts, or promotions without prior notice.
Payment Responsibility
Users must use their own authorized payment methods.
ZENACH is not responsible for payment card fraud.
Any fraudulent transaction liability rests with the user unless proven otherwise.
Once a purchase is confirmed, the user is legally obligated to complete the transaction.
4. Shipping & Delivery
Order processing begins after payment confirmation.
Estimated delivery timelines are mentioned per product and may vary due to logistics or external factors.
ZENACH is not responsible for delays caused by:
Important Shipping Conditions
Shipping is based on the delivery address, not the recipient.
Incorrect address or contact details may lead to additional re-delivery charges borne by the customer.
Customers must provide accurate and complete information. ZENACH reserves the right to verify details and deny service if information is false.
International Orders
Currently, ZENACH primarily ships within India.
For international deliveries (when applicable):
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Customers are responsible for all customs duties, taxes, and import charges
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ZENACH does not bear international tax or duty costs
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Indian pricing does not apply outside India
5. Cancellation Policy
Orders may be cancelled only before dispatch.
Once shipped, no cancellations are accepted.
If Cancelled Before Dispatch:
No cash refunds are issued.
Customers may choose:
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An exchange of equal or higher value (difference payable), or
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A credit note valid for 2 months on the website
Orders cannot be cancelled due to shipping delays caused by unforeseen circumstances.
6. Returns & Refunds
Returns, exchanges, and refunds are governed strictly by our Return & Refund Policy.
By placing an order, you agree to those terms in full.
7. Prohibited Uses
Users must not:
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Use the website for illegal or unauthorized purposes
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Spread malware, viruses, or spam
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Impersonate others
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Interfere with website security or functionality
Violation may result in immediate termination of access.
8. Intellectual Property
All website content, including:
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Text
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Images
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Logos
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Designs
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Graphics
is the exclusive property of ZENACH.
Unauthorized reproduction, distribution, or use is strictly prohibited.
9. Colour Variations, Materials & Usage Disclaimer
Leather Products
Leather is a natural material; variations in texture, grain, and shade are normal.
Scratches, patina, and marks enhance character and are not defects.
Digital Printing
Slight variations may occur due to ink reactions on leather or fabric.
Hairline cracks over time are natural and part of aging.
Fabric & Powder Coating
Digital prints may vary across fabric areas.
Powder-coated items may chip or scratch with use.
Hardware
Metal hardware may tarnish over time due to climate and usage.
Products cannot be refused due to colour or texture variations.
10. Limitation of Liability
ZENACH is not liable for any indirect, incidental, or consequential damages arising from website use or product purchase.
Maximum liability shall not exceed the amount paid for the product.
11. Changes to Terms
We may update these Terms at any time.
Changes take effect immediately upon posting. Continued use of the website means acceptance of the revised Terms.
12. Contact Information
Email: support@zenach.com
Phone: +91 98368 00866
Address: Kolkata
Website: https://thezenach.com/
