Shipping, Delivery & Cancellation Policy – Zenach
At Zenach, we are committed to delivering your orders safely, quickly, and with complete transparency. Every product is carefully packed and shipped to ensure it reaches you in perfect condition.
Order Processing
All orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is dispatched, you will receive an email or SMS confirmation with a tracking number.
Shipping & Delivery Time (India)
We currently ship across India using trusted courier partners.
Standard Delivery: 4–7 business days
Remote Locations: 7–10 business days
Delivery timelines may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, or festive seasons.
Free Shipping Terms
Free shipping is available on all orders within India.
There are no minimum order requirements for free shipping.
Shipping charges are fully covered by Zenach for domestic orders only.
Free shipping applies only to deliveries within India. International shipping charges (when applicable) will be calculated separately.
Order Tracking
Once shipped, you will receive a tracking link via email or SMS.
You can monitor your delivery status in real time using this link.
If you experience any tracking issues, please contact us at support@zenach.com, and our team will assist you promptly.
Order Packaging & Damage Policy
All Zenach products are packed using premium-quality protective materials.
If your package arrives damaged, please:
We will investigate and assist you as per our policy.
Delays, Exceptions & Liability
Zenach is not responsible for delays or delivery failures caused by events beyond our control, including but not limited to:
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Natural disasters (floods, fires, earthquakes)
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Wars, strikes, lockdowns
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Courier service disruptions
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Acts of God
However, we will always do our best to support you and resolve any shipping-related concerns.
Accurate Information Responsibility
Customers must provide complete and accurate details (name, address, phone number) while placing an order.
If incorrect or incomplete information results in failed or delayed delivery, the customer will be responsible for any additional re-delivery charges.
Zenach reserves the right to verify customer details and may deny service if information is found to be false or misleading.
Delivery is made to the address provided, not to a specific individual.
International Shipping
Currently, Zenach ships only within India.
International shipping will be introduced soon.
For international orders (once available), customers will be responsible for all customs duties, taxes, and import charges. Zenach does not bear these costs.
Cancellation Policy
Orders can be cancelled only before dispatch.
Once the order has been shipped from our warehouse, cancellations are not allowed.
If an Order Is Cancelled (Before Dispatch):
No monetary refund will be issued.
Customers may choose:
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An exchange for another product of equal or higher value (paying the difference, if any), or
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A credit note, valid for 2 months, usable on our website
Orders cannot be cancelled due to delivery delays caused by unforeseen circumstances.
In such cases, no refunds will be provided.
Need Help?
Our support team is always here for you.
Email: support@zenach.com
Phone: +91 98368 00866
Working Hours: 365 Days | 24 Hours
Address: Kolkata
Website: https://thezenach.com/
